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ScriptBase Software has two levels of contingency management in place to reduce the risks to customers of catastrophic events such as the insolvency of ScriptBase Software or the demise of the primary author of the software.
Our standard contingency arrangements apply to all customers who purchase ScriptBase 4.
An enhanced option is Software Escrow solution provided by Total Escrow Solutons.
Standard contingency arrangements
A basic level of protection is provided to all customers. This consists of is an agreement with a trusted third party software developer to perform specific tasks in the event of certain untoward events.
If the primary author is incapacitated and unable to maintain the software, the agent will:
- Povide, at no charge, unlock codes to keep all existing ScriptBase customers running until the future of the business is clarified.
- Attempt to transfer the business to another company that is able to maintain and further develop the software. This transfer would include existing licenses and obligations to existing customers.
- If the business cannot be transfered to a third party, the source code will be released Open Source and all existing installations permanently unlocked.
We have identified a partner company that will act as agent for these responsabilities, when agreement is in place this will be publicised on this website.
Proffessional Escrow
Software Escrow is a mechanism to protect users of software by lodging a copy of source code and other key information with an independent third party (the escrow Agent). Under certain circumstances, such as ScriptBase Software becoming insolvent, the escrow agent releases the source code and grants legal rights to maintain and develop the application to those customers who are beneficiaries of the escrow agreement.
ScriptBase Software is working in partnership with Total Escrow Solutions PLC (TES), the premier provider of software escrow solutions to UK Public Sector.
A copy of the source code and all associated documentation for the ScriptBase application is lodged (and regularly updated) with TES. Customers of ScriptBase are able to become beneficiaries to the escrow agreement through a simple registration process, whereby they will be given access to the source code and more importantly legal rights to use it if certain critical events occur such as the insolvency of ScriptBase.
ScriptBase has negotiated a bespoke Escrow solution with TES, based on 25% of your yearly license fee. Please contact Nick Stewart at TES on 08450 176 738 if you wish to discuss this further.
The actual agreement is being drafted at the present time and this option will be available by early January 2009